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Our Policies


1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.

2. Reservations Procedure:

All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address: reservations@lionroars.com

3. Single Supplement:

  • A single supplement, calculated at 30%, applies at all lodges except The Three Boutique Hotel where a single rate is stipulated. 
  • For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank and Kloof Street Hotels where the 30% supplement apply. 

4. Rate Inclusions: 

  • Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
  • Town Lodges: accommodation, breakfast, in-room tea and coffee 

5. Rate Exclusions: 

  • Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
  • Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature 
  • Parking Fees: paid parking applies at Kloof Street Hotel and Old Bank Hotel. Fees available on request. 

6. Child Policy (Hlosi Game Lodge): 

  • Hlosi Game Lodge has a dedicated children's programme
  • Children 6 yrs and over will automatically be included in game drives activities 
  • Children 5 yrs and younger will only be included subject to specific lodge policy 
  • Alternatively, a private game vehicle can be booked at the time of stay at an additional cost. Subject to availability. 

7. Check-In / Check-Out Time: 

  • Town Lodges: Check-In 14h00 / Check-Out 10h00 
  • Hlosi & Bukela: Check-In 13h00 - 14h00 / Check-Out 11h00 

8. Group Bookings: 

In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.

9. Guide & Driver Room/s: Group Definition: 6 Rooms or more constitutes a group

  • For 6-11 Rooms booked: 1 Room at 50%
  • For 12-17 Rooms booked: 1 Complimentary Room
  • For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room @ 50%
  • For 24 or more Rooms booked: 2 Complimentary Rooms

10. Peak Season: Min Stay & Double Occupancy:

  • Peak Season validity dates are reflected on the rate sheet, where it is applicable
  • A minimum 2-night stay applies over peak season
  • A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement applies. 
  • Franschhoek Boutique Hotel: Min 2 night stay during weekends (Fri + Sat) during High and Peak seasons valid from 01 Oct 2023 

11. Provisional Bookings: 

Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

12. Deposit/Payment Policy FIT:

  • 30 Days prior to arrival: 100% Pre-payment
  • All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
  • 20 Dec – 10 Jan: 20% deposit is required 14 days after the reservation is made to secure the booking

13. Cancellation Policy: Town Lodges  
Current until 31 August 2025   

  • 29-15 days prior to arrival: 50%
  • 14-01 days prior to arrival: 80%  
  • No Show: 100%

14. Cancellation Policy: Hlosi & Bukela 
Current until 31 August 2025

  • 29-15 days prior to arrival: 25%
  • 14-03 days prior to arrival: 50% 
  • 48 hours prior: 80% 
  • No Show: 100%

15. Conservation Levy (Hlosi & Bukela): 

  • Adults: R 210 per person per night 
  • Children 3–11 years: R 105 per child per night 
  • Children 0–2 years: No charge 
  • *Applicable to all bookings made from 1 March 2023, with a stay date between 01 Oct 2023 and 31 Aug 2024

16. Lion Roars reserves the right to amend rates & terms without prior notice. E&OE

17. Rates are in South African Rand and include 15% VAT.

18. No Tourism levy is charged at present.

19. Kindly be informed that flying drones on the reserve is strictly prohibited at all times.

Central Reservations: +27 21 424 1530 | Lodge: +27 42 235 1133