Our Policies

Terms & Conditions

1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.

2. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530; 
- Email Address: reservations@lionroars.com

3. Single Supplement:
- A single supplement, calculated at 30%, applies at all lodges except The Three where a single rate is stipulated.
- For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank & Kloof Street Hotels where the 30% supplement apply.

4. Rate Inclusions:
- Town Lodges: accommodation, breakfast, in-room tea and coffee
- Plett Quarter Apartments: accommodation only
- Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day

5. Rate Exclusions:
- Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature
- Parking Fees: Paid parking applies at Kloof Street Hotel, Old Bank Hotel & Plett Quarter Hotel & Apartments. Parking rates are available on request.
- Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature

6. Check-In Time:
2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela) Check-Out Time: 10am (Town Lodges) & 11am (Hlosi & Bukela)

7. Group Bookings:In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be
classified as a group reservation for which separate terms apply.

8. Guide & Driver Room/s:
Group Definition: 6 Rooms or more constitutes a group

• For 6-11 Rooms booked: 1 Room at 50%
• For 12-17 Rooms booked: 1 Complimentary Room
• For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room at 50%
• For 24 or more Rooms booked: 2 Complimentary Rooms

• Min Stay & Double Occupancy: Peak Season validity dates are reflected on the rate sheet, where it is applicable
• A minimum 2-night stay applies over peak season
• A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement apply.
• Franschhoek Boutique Hotel: Minimum 2 night stay during weekends (Friday + Saturday) during High and Peak seasons

10. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

11. Deposit/Payment Policy FIT:

• 30 Days prior to arrival: 100% Pre-payment
• All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
• 20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.

12. Cancellation Policy: TOWN LODGES  Valid till August 2025

• 29-15 days prior to arrival: 50% 
• 14-01 days prior to arrival: 80% 
• No Show: 100%

13. Cancellation Policy: HLOSI & BUKELA 
Valid till August 2025

• 29-15 days prior to arrival: 25% 
• 14-03 days prior to arrival: 50% 
• 48 hours prior 80% 
• No Show: 100%

14. Conservation Levy (per person per night)

• Adults: R210 
• 3-11yrs: R105 
• 0-2yrs: no charge

As of the 01st of June 2024 all bookings with a check-in date from the 1st of September 2025, the Conservation and Community Development Levy will be applicable as below:
*Adult visitors – R230 per person per night
*Children under 12 years – R115 per child per night

15. Lion Roars reserves the right to amend rates & terms without prior notice. E&OE

16. Rates are in South African Rand and include 15% VAT.17. No Tourism levy is charged at present.